Director of Financial Services
Director of Financial Services
The University of Valley Forge invites applicants for the position of Director of Financial Services. The Director leads the Financial Services Department, including training and developing team members to deliver consistent compliance and high satisfaction in both financial aid and student billing.
Essential Responsibilities
- Oversee the daily operation of the Financial Services Offices., including managing staff of Financial Services Counselors, Graduate Assistants, and Student Workers.
- Coordinate deadlines for tasks and projects and manage their completion.
- Weekly one-on-one sessions with the Financial Services Counselor to review concerns regarding particular students or counselor performance.
- Lead weekly departmental meetings.
- Manage financial aid drawdown and student account application process for federal, state, and private loans as well as external and institutional scholarships.
- Oversee Title IV Aid administration and processing in coordination with third-party servicer including: Standard Title IV Aid compliance, verification processing, professional judgment determinations, disbursements and drawdown of Title IV Aid, withdrawal and return of Title IV Aid.
- Lead strategic planning for Financial Services Department.
- Develop and track Key Performance Indicators (KPI) for strategic initiatives and important departmental objectives.
- Reconcile student account balance detail, federal and state funds drawn down with appropriate summary records.
- Manage student accounts receivable, including maintaining processes, systems, and student invoicing.
- Manage former student collections process during pre-collections and collections stages.
- Assist Financial Services Counselors with challenging student cases, including department complaints, potential errors on the account, difficult circumstances, etc.
- Manage department presence at University events, including, student check-ins, open house, Admitted Student Day, and Breakaways.
- Oversee training and professional development of department staff.
- Coordinate with other University departments on interdepartmental systems, processes and reporting.
- Management department reporting and data for internal and external reports, including, but not limited to IPEDS, NCAA, FISAP, USNWR, College Board Big Futures, and Common Data Set.
- Administer state grants for states that provide reciprocity with Pennsylvania: MA, OH, VT, WV, DE.
- Lead Financial Services date preparation for annual 1098-T generation by another department.
- Member of University Satisfactory Academic Progress Committee making determination of student aid eligibility.
- Member of Donor Scholarship Committee making selecting donor scholarship recipients to meet criteria and assist in enrollment management efforts.
- Oversee all federal, state, and independent auditing as it pertains to the Financial Services Office, in conjunction with our third-party servicer.
- Serve as primary destination point for Department of Education FSA Access and oversee SAIG Gateway.
- Other duties as assigned related to the success of the Financial Services Office, including items such as assisting with HEERF Administration, miscellaneous reporting, etc.
Other Duties and Responsibilities
- Meet with the Director weekly and attend Admissions team meetings
- Represent the University at off-campus recruiting events as needed
- Assist with various mailings and marketing campaigns
- Collaborate with various departments on behalf of students
- Attend all staff training events
Work Environment
The work environment consists of exposure to physical conditions typical of a normal office environment. Most of the job is performed while sitting, although the work may require standing or walking and/or the lifting and carrying of small objects.
Spiritual Requirements
All employees must be openly committed followers of Christ and sign the UVF Community Covenant.
Qualifications and Abilities
- Bachelor’s degree preferred with 5 years of financial aid experience. High-energy individual with attention to detail, and the ability to organize effectively is required.
- An openly committed Christian affirming a doctrinal position consistent with the Assemblies of God beliefs and able to support the mission of the University of Valley Forge.
Skills and Knowledge
- Possess a thorough understanding of federal and state regulations and laws related to financial aid.
- Strong technological skills including the ability to use financial aid and billing software.
- Microsoft Office experience.
- Customer service and conflict resolution skills.
- Strong written and oral communication skills.
- PowerFAIDS and Jenzabar software knowledge a plus.
- Knowledge of academic modules and Pell Grant Formula 3 a plus.
The University
The University of Valley Forge (UVF) is an accredited Christian university of the Arts, Sciences, and Professions located on a beautiful 100+ acre campus in Phoenixville, Pennsylvania. With 52 undergraduate majors, eight graduate programs, and dozens of credentialed and dedicated professors, UVF is committed to the mission to prepare individuals for a life of service and leadership in the church and the world.
The University hereby affirms its commitment to equal employment opportunity for all qualified persons without regard to race, color, national origin, gender, disability, age, genetic information, or status as a disabled veteran.
To be considered for this position, please email resume to:
University of Valley Forge
Human Resources
Email: HR@valleyforge.edu
